At The Sports Recovery Hub, your privacy is important to us. This policy explains how we collect, use, store, and protect your personal information when you use our website, services, or book appointments.
1. Information We Collect
When you interact with our website or book services, we may collect:
Personal information: Name, email address, phone number, date of birth
Health information: Relevant details related to your injury, condition, or treatment (for clinical purposes only)
Payment information: Card details (processed securely via our payment provider)
Usage information: IP address, browser type, pages visited
We only collect information necessary to provide you with services, improve our website, and communicate effectively.
2. How We Use Your Information
We may use your personal information to:
Provide healthcare and recovery services
Respond to enquiries and booking requests
Process payments and invoices
Send appointment reminders and relevant updates
Improve our services and website experience
Comply with legal and regulatory requirements
We do not sell or share your personal health information with third parties for marketing purposes.
3. How We Protect Your Information
We implement appropriate physical, electronic, and administrative measures to safeguard your data, including:
Secure storage of patient records
Encrypted online forms and booking systems
Restricted access to staff with a legitimate need
4. Cookies and Tracking
Our website may use cookies and similar technologies to enhance your experience, such as:
Remembering your session and preferences
Analysing website traffic for improvement
You can disable cookies via your browser settings, but some site features may not work properly.
5. Sharing Information
We may share personal information in limited circumstances, such as:
With healthcare providers involved in your treatment
When legally required by law
With third-party service providers who help us operate our services securely
6. Your Rights
You have the right to:
Access and correct your personal information
Request deletion of your personal data (subject to legal obligations)